FAQ

Solar panels are made up of photovoltaic cells that convert sunlight into electricity. The electricity (DC current) is then sent to an inverter which converts it into usable energy (AC current) for your home or business.

The size of the solar roof depends on your energy usage and the sunlight your property and roof facets receive.

Based on energy consumption (past or predicted) our engineering team will determine the appropriate system layout for your roof. Your energy consumption is affected mainly by the heating system, AC unit, appliances and water heating setup.

For that, our sales engineer team is there for you.

You can monitor your energy usage using a smart meter. This device can help you track your energy usage in real-time and identify system components where you can make changes to optimise energy consumption.

Solarstone systems come with a monitoring app (e.g. FusionSolar) provided by the inverter maker. You can download the app to your phone to keep an eye on your solar energy production/consumption patterns.

The installation time can vary depending on the system's size, complexity and planning. On average, installing a solar roof can take 1-3 days, whereas easier solar installations up to 10 kW (60 m2) and with limited or no rooftop obstacles are usually completed within one day. 

However, it's important to note that the delivery time for solar panels and equipment can be up to 2 months due to high demand. Various pre-installation activities need to be aligned, such as obtaining permits, arranging inspections, and ensuring that your home is ready for a solar energy system installation.

Good communication between the roofer, solar installer and electrician is essential to ensure hassle-free installation. We take care that all parties stay on the same page every step of the way.

The installation process includes auditing your energy needs, determining the best solar roof for your property, obtaining necessary permits, installing the solar roof, and connecting the system to the grid.

Although a solar roof does not require much hands-on maintenance, regular visual monitoring and careful removal of foreign objects such as leaves, branches and excessive dirt is essential to ensure the continuous maximum output of your solar rooftop.

Solarstone can provide additional maintenance services to ensure your system is functioning correctly and lasts for decades. Read more about the solar roof maintenance.

Yes. You can order maintenance services from Solarstone. We can help you schedule regular cleaning and check-ups to ensure that your solar panel system is functioning at its best.

Most Solarstone products have a 2-year installation warranty, 10-year product warranty and 25-year productivity warranty. The specific terms of the warranty will depend on the product or service provided. Read more about solar roof warranty conditions.

Solarstone guarantees the quality of our services. If you are not satisfied with the work, we will make it right.

In case of detected irregularities please contact our technical support at support.tech@solarstone.com.

If you are experiencing issues with your solar panel system, contact Solarstone for technical support. Our team can help you troubleshoot the problem and provide a solution.

Always check the inverter app first, some of the issues can be easily resolved by understanding the error codes the app is communicating.

If your solar roof system is not working correctly, contact Solarstone for technical support. Our team can help you identify the issue and provide a solution.

In case of detected irregularities please contact our technical support at support.tech@solarstone.com.

You can contact Solarstone or a Certified Partner for technical support by phone or email. Our team is available to assist you during regular business hours. You can also visit our website for helpful resources and troubleshooting guides.

Email us at support.tech@solarstone.com.

If accessible, we recommend visually inspecting your solar panel system minimum once a year. If you have high trees or excessive dust concentration in your area, make it a more frequent seasonal habit. This can help ensure that your solar roof functions correctly and that potential issues are identified and addressed in time.

Solarstone ensures that all installations and products are compliant with safety regulations.

Our team is trained and certified to ensure that all solar roof system installations meet or exceed safety standards. We only use equipment and materials approved by relevant safety organizations and following strict guidelines during the manufacturing process.

All Solarstone BIPV products are certified according to required standards.

In case of an emergency, contact our Certified Partner and Solarstone immediately. Our team can provide assistance and guidance on handling the situation safely.

You can find our contacts on our contacts page or email us at support.tech@solarstone.com.

Solar energy is a renewable and sustainable energy source that does not emit harmful pollutants or greenhouse gasses. It can help reduce our dependence on fossil fuels and thus reduce the negative environmental impact of energy generation.

Solarstone procures only sustainable materials and recyclable components for the manufacturing of BIPV products. We strive to minimize our carbon footprint by continuously improving the efficiency of our products and operations.

You can calculate the number of carbon emissions you are preventing in comparison with traditional energy sources. You can also track your energy savings to see how much you are reducing overall environmental impact.

Environmental data is available in your monitoring system (e.g. FusionSolar).

Solarstone ensures that our BIPV products are produced using environmentally friendly materials and processes.

We also ensure that our products are recycled or disposed correctly at the end of their life-cycle according to relevant standards.

The amount you can expect to save by switching to solar will depend on the size of your solar panel system, the cost of electricity in your area, and your energy usage patterns.

Homeowners can save hundreds or even thousands of euros annually on their electricity bills by switching to solar energy.

Installing a solar roof can increase the value of your property, reduce ongoing expenses, and give you the ability to manage your own energy consumption when coupled with solar power storage systems (e.g. solar battery).

There are various local grants available, which may help you adapt to a more environmentally sustainable lifestyle and help convert to greener mobility options.

The timeline to recover the cost of a solar roof can vary depending on the size of the system, the cost of electricity in your area, and any government incentives or financing options available. It typically takes 5-10 years for the savings on energy bills to pay back the cost of a solar panel system.

Government incentives and financing options are available to help make solar energy more affordable for homeowners.

Contact Solarstone for information about incentives and financing options in your area.

Options for financing a solar panel system include loans, leases and government incentives.

Solarstone can help you explore your options and find the best financing instrument.